Terms and Conditions

Ritz London Cigars London Cigars Shop

Website Terms and Conditions of Use and Sale

These are the terms and conditions (“Terms and Conditions”) which govern your use of this website (“Website”) and which you are required to accept in order to purchase any of the cigars, tobacco products and accessories available on this Website. These Terms and Conditions once accepted will form the contract between you and [ Ritz London Cigars Online Limited ] (“Ritz London Cigars”) for the use of this Website and the purchase of any cigars, tobacco products and accessories available on this Website
On accepting these Terms and Conditions by clicking on the “I agree” button, you will be automatically transferred to the Website and your use of the Website and any purchases you make on it will be governed by these Terms and Conditions. Please read these Terms and Conditions carefully before using the Website. If you do not agree to these Terms and Conditions you will not be able to use this Website or purchase any products from the Website.

We do not sell products through this Website to children. By using this Website and accepting these Terms and Conditions you confirm that you are at least 18 years of age.

Ritz London Cigars reserves the right to vary these Terms and Conditions at any time and from time to time. It is your responsibility regularly to review these Terms and Conditions before each purchase to keep up to date with any changes to them.

1. Ordering and Purchase

1.1 The Website offers the cigars, tobacco products and accessories available on this Website for sale (“Products”).

1.2 No contract for the sale of any Product will subsist between you and Ritz London Cigars unless and until Ritz London Cigars accepts your order by way of an email detailing that payment has been received in full, identifying the Product purchased and confirming your details (the “Confirmation”). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time and on the date Ritz London Cigars sends the Confirmation to you (whether or not you actually receive the Confirmation). The Confirmation amounts to an acceptance by Ritz London Cigars of your offer to buy Products from Ritz London Cigars.

1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it. Please inform us immediately by sending us an email to cigars@ritzlondoncigars.com or calling us on 44 (0)20 7300 2500, if you believe anything is incorrect.

1.4 Payment will be taken by Sage Pay using a credit or debit card (Mastercard, Visa, Delta, American Express or Solo).

1.5 You confirm that all details you provide for the purpose of ordering Products are correct, that the credit or debit card you are using is your own and that you have sufficient funds to cover the cost of the Product(s) ordered.

1.6 Ritz London Cigars reserves the right to reject any offer to purchase by you at any time without explanation and at our sole discretion. We may not accept your order if, for example but without limitation, (a) an item you have ordered is out of stock, (b) we are unable to obtain authorisation for your payment, or (c) we identify a product or pricing error.

1.7 We will try to keep the Website as up to date as reasonably possible but do not guarantee that any particular item will always be available. If having accepted an order we find we cannot supply any item we will try to contact you by telephone or email and will be prepared to release funds being held for the purchase but shall have no further or other liabilities in respect of our cancellation of any contract.

1.8 We have taken care with our photography so representations of Products are presented as accurately as possible. However, details of each Product including their colour and clarity will depend on your individual monitor. Therefore, we do not guarantee such details of any Product as displayed is accurate. All Product descriptions and prices are communicated for guidance and present only a general idea. Nothing contained in any Product description or indication of price will form any part of these Terms and Conditions.

1.9 Prices indicated on the Website are indicative only and are subject to change at any time and from time to time without notice. All the prices stated on the Website are exclusive of any sales taxes and duties which if applicable will be levied as required by law and for which you will be responsible. If you are resident in the United Kingdom you will be charged United Kingdom VAT which will be charged at the rate applicable from time to time. All prices are exclusive of charges for postage and packaging, details of which will be given at check out and which will be charged in addition.

1.10 If you require assistance when ordering, have a query about your order or you wish to provide feedback on our service please contact our team by email at cigars@ritzlondoncigars.com.

2. Dispatch of Products

2.1 All delivery times are estimates only. Delivery is by Royal Mail and therefore Ritz London Cigars will not be held responsible for any Products lost or damaged in the post or for any postal delays. Please note it is not possible to deliver to PO box numbers as all deliveries will need to be signed for at the time of delivery.

2.2 Queries regarding Products where you have been notified of dispatch but of which you have not received delivery must be made within fourteen (14) working days of the date of acceptance of your order and your order number must be quoted in correspondence.
3. Returns and Refunds

3.1 Subject to this section 3, you may cancel your order within fourteen (14) days of the day on which you receive the Product(s) (“Cooling Off Period”). You must inform Ritz London Cigars of your decision to cancel your order by contacting us by telephone or email at the contact details set out in section 1.3 above or by completing the online returns form and sending it to us. You must also return the relevant Products to us using the returns label we provide for this purpose within fourteen (14) days of their delivery to you as they are liable to deteriorate rapidly.

3.2 Provided that the Product is a returnable item (see section 3.3 below) and is returned in perfect condition with the original labels, you will be entitled to a refund of the full sale price however, postage charges are non-refundable. Please note that the return of Products that are damaged, spoiled or returned without their original labels will not be eligible for a refund.

3.3 Ritz London Cigars does not accept returns for: (a) products which have been opened unsealed and so are not suitable for return due to health protection or hygiene reasons ; (b) products the condition of which have deteriorated; or (c) have not been stored in the appropriate conditions; guidelines are explained with every purchase.

3.4 Products must be returned to:

Ritz London Cigars
Ritz London Cigars
150 Piccadilly

Please enclose a copy of your original order confirmation within the package under which Products are returned. No cost will be incurred to return the item (will include a pre-paid return label where they don’t need to pay).
3.5 After receipt of valid returns, Ritz London Cigars will effect refunds back onto the payment card that was originally used for the purchase. Other than in respect of the standard postage in respect of orders sent to you and cancelled during the Cooling Off Period we do not refund postage and/or packaging charges.

3.6 As a consumer you have certain inalienable legal rights in respect of goods that are faulty. Nothing in these Terms and Conditions or any additional terms and conditions applicable to a Product alter or affect such rights.

4. Liability

4.1 This section 4 applies only to the extent permitted by law. For the avoidance of doubt, Ritz London Cigars does not exclude or limit any liability for (a) personal injury or death resulting from Ritz London Cigars’s negligence or willful default, or that of our employees or agents; or (b) fraudulent misrepresentation.

4.2 You acknowledge and agree that smoking cigars and other tobacco products is very harmful to your health and those of any other persons to whom you may smoke the Products. Ritz London Cigars does not accept any liability arising from any liability resulting from death or personal liability as a result of such use.

4.2 Subject to section 3.6 and to the extent permitted by law, if we breach our contract with you, we shall not be responsible for anything other than, or in excess of, the sale price of the Product. Ritz London Cigars shall not be liable to pay any other damages or compensation, for losses suffered, or for any indirect or consequential loss.

4.3 Whilst we will endeavour to act with reasonable skill and care, Ritz London Cigars, to the extent permitted by law, excludes any liability in respect of any warranty or representation, express or implied, statutory or otherwise in respect of the Products.

5. Copyright and other Intellectual Property Rights

5.1 The Website is protected by copyright, and other intellectual property rights and laws. You may view the Website and download part(s) of it to a personal computer for personal viewing for private purposes, but for no other purpose whatsoever.


6. Data Privacy

6.1 Your privacy is important to us, and we are committed to maintaining the privacy of any personal information or data received from you. We will comply with our online privacy policy (details of which, including details of your rights to update, modify, delete or obtain a copy of your personal information which we hold, can be found by contacting cigars@ritzlondoncigars.com) and with all applicable data protection legislation.

6.2 By giving us your personal information or data you consent to us using them for operational, administrative and management purposes. We shall also use such details that are necessary for the purpose of performing our contract with you, or which are necessary to comply with our legal obligations, or where it is necessary for our legitimate interests and where such use will not prejudice your rights and freedoms. We will also give you the right at check out to decide whether you would like to receive marketing emails from us or other carefully vetted organisations within our group of companies.

7. Disclaimer

By accessing and using the Website, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Website is correct, accurate and up to date, we make no warranties, representations or undertakings that the material on the Website is correct, accurate or up to date nor that it will be free from infections, viruses, worms, trojan horses and/or other malicious code that might interfere with your computer. It is your responsibility to take protective steps such as the use of firewalls and virus checking software.

8. Right to Amend these Terms and Conditions

We reserve the right to change these Terms and Conditions at any time and from time to time without express notice. Any changes will take effect immediately upon their posting on the Website.

9. Governing Law and Jurisdiction

The Website and these Terms and Conditions are governed by English law. You agree to submit to the non-exclusive jurisdiction of the English courts in all matters relating to such use of the Website and in relation to these Terms and Conditions. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Terms and Conditions will remain in full force and effect in so far as possible. If you access the Website from outside the UK you are responsible for compliance with any local laws relating to access.
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