Delivery

Collection

A complimentary collection service is available on all orders.

Please note your order will be ready for collection from Ritz London Cigars at 150 Piccadilly London W1J 9BR, 48 hours after purchase. Should you require a same day collection service, please contact our Ritz London Cigars team on +44 (0)20 7300 2500

UK and International Delivery

All delivery services available for domestic and international shipping are provided by Royal Mail in conjunction with Parcel Force. Ritz London Cigars will ensure you receive the best available delivery option; please note that all delivery rates are dependent on the weight and dimensions of items ordered. In order to be eligible for next day delivery please place your order by 02:00pm.

Please note that we are not currently operating in mainland China and Hong Kong

Receiving Orders

An order confirmation will be sent via email upon completion of the order. All orders can be tracked using the order confirmation reference number.

Some items are shipped from separate locations; therefore, items may be delivered separately.

Queries regarding Products where you have been notified of dispatch but of which you have not received delivery must be made within fourteen (14) working days of the date of acceptance of your order and your order number must be quoted in correspondence.

Customs

Any orders for either cigars or accessories which are sent to an address outside of the UK may attract local import duties or taxes and may be contrary to local regulations and laws. It is the customer’s responsibility to clear and pay any subsequent taxes or duties pertaining to the goods. Ignorance of such laws, where applicable is no defence. We do not accept responsibility for goods which are either held or confiscated by customs agencies once dispatched. Nor will any refund be applicable in such circumstances